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Funding for consulting in Jobs Act

Sunday, March 18th, 2012


Did you know? There is still funding for consulting through the Jobs Act of 2010.

If you are a growing business with 7 or more full-time employees, and you find that help from a consultant could get you past a particular hurdle, you may qualify for funding for consulting through the Jobs Act.

Recently, Profit Point was engaged by the Small Business Development Center (SBDC) of Northwest New Jersey to do a strategic financial review for a client, using a grant from the Jobs Act. In this review, we analyzed the financials of the business and gave the client a 10-page report with our findings and recommendations. We met with the client to talk about our findings, and laid out a plan of where they should focus their efforts first. After implementing some of our plan, the client reported that margins were up significantly over last year.

In addition to financial consulting, the SBDCs offer a variety of consulting, classes and strategic counseling for established businesses looking to grow. And, you can’t beat the price—nearly everything is free; classes are a nominal fee.

As for the Jobs Act, what did it do?

Signed in September 2010, the Small Business Jobs Act, is one of the most significant small business legislations in over a decade. The law provided up to $50MM in grants to the Small Business Development centers (SBDCs) for counseling and training. Other critical resources were made available to help small businesses continue to drive economic recovery and create jobs. The new law extends the successful SBA-enhanced loan provisions while offering billions more in lending support, and tax cuts. More information can be found here or contact us for more information.

The empty spot on your bench

Wednesday, May 25th, 2011

Ask any business owner if they ever have enough money or enough people to get the job done and their answer is probably a guffaw and a resounding “NO!”

When you ask them who they need (in a perfect world) you’ll hear they need sales people, operations people and line workers.  Rarely do they say they need a Chief Financial Officer (CFO.)

Ask any business owner that has left their accountants’ office during tax time still puzzled on why they owe so much to Uncle Sam or how they could have made so much on paper but don’t see it in the bank.  Many accountants can’t answer these questions.  A CFO can.

If you are worried about looking foolish in front of a CFO, or are embarrassed that you don’t have a grasp on your numbers, don’t be. You aren’t alone.

If you have a handle on your financials but still find yourself with questions about product line or customer profitability, whether you should pay back your loan or take the money and use it to grow, or why you never seem to have enough cash, you should consult your CFO.

If you believe your CFO is strictly a glorified bean counter, you have found the wrong person for the job. If you think that a CFO is really short for CF-”no”, that is, someone who will shoot down all your plans or ideas, you’ve found the wrong person.

If you are looking for someone to help you map out your growth, “run the numbers” and provide you options backed by analysis, and you naturally turn to your CFO, you know you have the right member on the team.

But most businesses don’t have that team member in place. There is an empty, yet critical, spot on their bench. It comes down to one change in mindset on the part of the business owner:

Hiring a CFO isn’t an expense, it’s a growth strategy.

A CFO can provide you with the best springboard for growth: information.

Information can be in the form of financial analysis and trends or forward-looking projections. It can be a scenario analysis (“if I do X, then my profit could be Y”) or a post-mortem (“why did this job run over budget?”) A CFO with good business sense can take your operational and financial data to give you a picture of the effectiveness of your daily operations. That’s pretty powerful stuff.

So, you can muddle along and find out what works through gut instincts or trial and error. You can hire another sales person or line worker and you can grow in increments. Or you can fill that empty spot on your bench with a CFO, even on a part-time or consulting basis, and grow exponentially. You just need to change your mindset.

Looking beyond your Giant Clients

Tuesday, March 8th, 2011

If you’re like most companies, at some point you’ve had a large customer that’s made up a majority of your income. We refer to them as giant clients. You know the ones– they send you a steady stream of orders, followed up with big fat checks. In the back of your head you know you’ve got all your eggs in one basket. And someday that basket is going to tip over. It’s hard to think about that when you are so consumed in the day-to-day delivery and service.

And then the basket tips over and all the egg spill out. If your primary clients were concentrated in the financial services industry anytime in the past few years, you know what I mean.

The basket tipping over may be the result of any number of factors: the economy, a change of leadership, a buyer changes companies, new regulations or any number of factors. But when it happens, it could be devastating for you and your company.

So before that day comes, it’s a good idea to start diversifying your portfolio of customers—adding more and possibly in different industries. Easier said than done, right? You’ll need to get creative and take another view of your service or product.

Here are a couple ways you can think creatively:

Repurpose. Maybe you’ve developed a proprietary workflow, streamlined your processes or aggregated enough information to put together a database that is worthwhile. Can you use it for a different application? Who outside your current target market might find those one or two pieces useful?

Resell. Maybe there is a large competitor in your market that provides similar products or service to yours. Maybe they want access to the niche that you serve but can’t with their infrastructure and costs. Re-selling your product to them may give you greater access to your market and economies of scale.

Rebundle. Maybe you have a specific market you sell to, say large companies, however your product or service may benefit consumers or smaller businesses. Can you pare back some of your offerings to serve clients with smaller budgets? Maybe they don’t need all the bells and whistles you offer now, and while you might get a lower “ring” per sale you might find them quite profitable.

Reframe. Take a look at your product or service and look at it really objectively. Break down each step in providing your service or in your manufacturing process. What other markets might benefit from what you sell? Think about Cirque D’ Soliel– they took “circus” to a whole new and different level.

Serving giant clients can be a love-hate relationship. You love the steady cash flow they provide but you hate what will happen to you and your company when they leave.

No one wants to think about the cutbacks that would happen if the giant clients decreased their orders from you. The best way to protect yourself for that day—and it is inevitable– is to be prepared. Diversify your client base.

“Keel it up!”

Tuesday, January 18th, 2011

Crew Team

I used to row on the crew team in college. For those of you who know me, at 5’2″ I’m not exactly the typical long and lanky rower-type. Despite my lack of height we did pretty well for a bunch of novices—and even won some regional races.

But that’s beside the point.

The boats we raced had either 4 or 8 people in it and each person had one oar. When we weren’t rowing, the oars were kept flat on the water so the boat wouldn’t tip over.

Sometimes while we were sitting on the water getting instructions from our coach or waiting for our turn to line up in a race, the boat would start tipping, ever so slightly, so that we were all sitting kind of sideways a bit. It wasn’t a precarious tip—think of a slight “lean” to one side. Because our minds were elsewhere, we would unconsciously adjust our weight in our seats to compensate so we wouldn’t fall out.

It wasn’t until the coxswain (the person who steers the boat and gives instructions) would yell, “keel it up!” we’d snap to attention and make ever-so-slight adjustments to our oars so that the boat would sit evenly on the water. After the boat was keeled up we all realized how uncomfortable we were being off-keel.

So what’s this got to do with business?

If you’ve ever had a gut feeling that there was something wrong with your business, but you couldn’t put your finger on it or you that you have a nagging feeling that something is brewing with your market, your business may be off-keel.

It could be that sales are growing but you aren’t seeing that money in your bank account. Or your customers aren’t buying from you after their first purchase. You may be “leaning” in your business and you don’t even realize it.

The critical thing with getting back on keel is to make minor adjustments. If, when the coxswain commanded to “keel it up” one side of rowers slapped their oars in the water, the boat most certainly would have tipped over, tumbling all of us into the river.

In business, sometimes it is minor adjustments that make everything balance out.

Maybe a look at costs over time will help to identify where profit is leaking. Or a quick customer survey may help you tweak your marketing message to fulfill an unmet need. Little adjustments can have a big impact.

So take a look in your business and address what you need to get keeled up. Once you do, you’ll realize how good it is to be back in balance.

The value of being easy…

Tuesday, April 21st, 2009

Now that I have your attention—let me clarify…

I believe that there is huge value in being easy to work with—so much so that customers would pay a premium for it, even in this economy. If you think about it, everyone is running around, trying hard to make a sale, and trying to find new opportunities to grow their business. The economy has them worried, their bankers have them worried, and they are, pretty much stressed out. The last thing anyone needs is complexity. That is why being easy to work with is so valuable.

What do I mean by “easy?”

  • If your answer to any of your client’s questions are “We’ll take care of it” –that is being easy.
  • If they feel that they can lean on you for advice or resources on how to do things better, even if it is outside your normal expertise, that is easy.
  • If they feel like they are getting value in the advice you give them, or in the product you provide above and beyond the price tag—that is being easy.
  • If they get complete solutions from you, or if you go the extra mile and bring in additional resources to solve their problem vs. just passing along a name—that is being easy.
  • If your client asks you for something and you stop and take the time to understand the root of the problem so you can provide the right answer (or pass it along to someone who can)—that is being easy.
  • If all of the steps of working with you, whether it returning calls in a timely manner, accurate billing, ease of payment, etc. make it hassle-free for your customer—that is being easy.

 

Why not be easy when everything else in this world is so hard? Differentiate yourself from your competition and reduce the complexities of life for your customers. They will be both delighted and loyal.

Have a plan

Friday, December 19th, 2008

When shopping for some outdoor furniture, I received a recommendation to go to a particular store. When I arrived, I walked into the shabby retail location feeling very unimpressed. However, after speaking with the business owner I found that his retail location resulted in only a mere fraction of his sales and that the majority of the business came from an extensive distribution network and from exclusive design deals he had established with the four manufacturers who make wicker furniture in China.

So why did I walk out of there incredibly impressed? When I asked how the economy was impacting his business, he coolly responded with facts and figures that I had not often heard from a business owner—and certainly had not expected to hear from this one. He clearly had a plan. He laid out how he could cut costs and increase distribution channels, even if revenues dropped by 40%. He knew exactly how much cash he had and how long it would last him, and where his major costs were and how he could flexibly adapt to the market.

Was he worried? No. Concerned? Yes. Was he sweating a downturn? Absolutely not. It seemed to me that he sleeps pretty well at night.

Do YOU have a plan? If not, make that a priority for 2009. If yes, revisit that plan early in 2009 to make sure it is still relavent.

Are your operations leaving money on the table?

Friday, November 14th, 2008

Over the summer I used to go to a gas station along a route I frequently traveled.  Their prices were the best in the area.  At this point of the summer gas prices were nearing $4.00/gallon, and I drive a mid-size SUV which guzzles gas like it is going out of style.  So filling up my tank became an expense endeavor, like, $85 expensive.

Here’s the problem.  The gas station would only charge up to $75 on a credit card.  So every time I went there they lost $10 of income that I was willing to give them. Why? Because of a hiccup in their back office.  I looked around me and did the math:  because their prices were good, they had 4 cars at any given point in time filling up, and ½ of them were SUVs with big tanks like mine, so they were potentially loosing $20 every 5 minutes. Insane, right?

On the flip side, I was in Target the other day, and was “just running in for one thing” but then I hit the cough/cold aisle and long story short, 15 minutes later, I had an armful of stuff.  As I neared the end of the aisle, what did I see, but a stack of Target hand baskets, beckoning me to unload my armful and continue shopping.  Guess what?  With my arms free to pick up more stuff, I did just that.

The point: make sure you are not leaving money on the table because of some silly glitch in your back-office or some obscure policy you have in place.  Re-think everything from a customer’s point of view and you may find opportunities to increase your sales from those already shopping at your store.

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